Orders and Shipping

ORDER PROCESSING

ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE MODIFIED OR CANCELLED. PLEASE CONFIRM THAT ALL ORDER DETAILS ARE CORRECT BEFORE COMPLETIN3G THE CHECKOUT PROCESS.

AN AUTOMATIC CONFIRMATION EMAIL WILL BE SENT ONCE YOUR ORDER HAS BEEN PLACED. IF YOU DO NOT SEE THE ORDER CONFIRMATION WITHIN A FEW MINUTES OF ORDERING, PLEASE CHECK YOUR SPAM EMAIL FOLDER.

ALLOW 2-3 BUSINESS DAYS FOR ORDER PROCESSING, PENDING PRODUCT AVAILABILITY AND PAYMENT VERIFICATION.

ALL ORDERS ARE REVIEWED BY OUR SECURITY TEAM AND CAN BE CANCELLED BY ANTWUA&MENSA AT ANY TIME.

ONCE YOUR ORDER HAS BEEN PROCESSED BY OUR FULFILLMENT TEAM, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH TRACKING INFORMATION ENCLOSED. CUSTOMERS ARE RESPONSIBLE FOR THE TRACKING OF THEIR ORDER.

SPECIAL NOTE:

DUE TO HIGH DEMAND, ITEMS MAY BECOME UNAVAILABLE EVEN AFTER AN ORDER HAS BEEN PLACED. IN THIS CASE, A REFUND WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD FOR THE AMOUNT INITIALLY PAID. PLEASE ALLOW 3-5 BUSINESS DAYS FOR THE REFUND TO APPEAR ON YOUR BANK STATEMENT.

SHIPPING

FOR ORDERS WITHIN THE UNITED STATES, AND CANADA ANTWUA&MENSA OFFERS COMPLIMENTARY 4-7 BUSINESS DAYS STANDARD GROUND SHIPPING.

*SHIPPING TIMES ARE NOT GUARANTEED AND ARE NOT INCLUDED IN THE 2-3 DAY ORDER PROCESSING WINDOW*

ORDERS MAY EXPERIENCE SHIPPING DELAYS DURING SPECIAL RELEASES, MAJOR HOLIDAYS, AND MARKDOWN PERIODS.

DUE TO THE HIGH VALUE OF OUR PRODUCTS, THERE WILL BE A SIGNATURE REQUIRED UPON DELIVERY OF ALL PACKAGES

WE ARE UNABLE TO COMBINE SEPARATE ORDERS INTO A SINGLE SHIPMENT.

ANTWUA&MENSA DOES NOT SHIP TO PO BOXES.

DELIVERIES TO ALASKA, HAWAII AND PUERTO RICO, YOUR ORDER WILL AUTOMATICALLY BE UPGRADED TO AIR DELIVERY AT CHECKOUT.

ANTWUA&MENSA DOES NOT SHIP ON WEEKENDS OR MAJOR HOLIDAYS.

PLEASE NOTE THAT ANTWUA&MENSA OBSERVES THE FOLLOWING HOLIDAYS (CANADA AND USA):

NEW YEAR’S DAY
CANADA DAY
VICTORIA DAY
PRESIDENTS’ DAY
MEMORIAL DAY
JUNETEENTH
INDEPENDENCE DAY
LABOUR DAY
COLUMBUS DAY
THANKSGIVING / DAY AFTER THANKSGIVING (CANADA/US)
CHRISTMAS EVE
CHRISTMAS

INTERNATIONAL SHIPPING AND COSTS

ANTWUA&MENSA OFFERS INTERNATIONAL SHIPPING & RETURNS. CUSTOMER ARE RESPONSIBLE FOR INTERNATIONAL SHIPPING & RETURN COSTS. SHIPPING COSTS ARE NON-REFUNDABLE.

SALES TAX WILL BE APPLIED AUTOMATICALLY DURING THE CHECKOUT PROCESS TO CUSTOMERS.DELIVERY DUTIES AND FEES ARE BASED ON SHIPPING LOCATION AND ESTIMATED WEIGHT OF YOUR PACKAGE. INTERNATIONAL CUSTOMERS BEAR THE SOLE RESPONSIBILITY FOR ANY DUTIES & TAXES CHARGED BY LOCAL CUSTOMS OFFICE.PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR ASSISTANCE WITH ESTIMATING ADDITIONAL COSTS AND OR PROCEED TO OUR CHECKOUT PAGE FOR CALCULATION.

DUE TO THE HIGH VALUE OF OUR PRODUCTS, THERE WILL BE A SIGNATURE REQUIRED UPON DELIVERY OF ALL PACKAGES.

FAILED DELIVERY / ABANDONED PACKAGES

IF YOUR PACKAGE CANNOT BE DELIVERED TO THE GIVEN SHIPPING ADDRESS DUE TO INCORRECT SHIPPING INFORMATION, THE PACKAGE WILL BE RETURNED TO THE SENDER (ANTWUA&MENSA) AT THE CUSTOMER’S EXPENSE.

IF THE RECEIVER IS ABSENT UPON ALL DELIVERY ATTEMPTS, YOUR PACKAGE WILL BE HELD AT A LOCAL POST OFFICE/ FEDEX /UPS CENTER FOR PICK UP. IF THE CUSTOMER FAILS TO PICK UP THE PACKAGE FOR ANY REASON, THE PACKAGE WILL BE RETURNED TO THE SENDER (ANTWUA&MENSA) AT THE CUSTOMER’S EXPENSE.

FOR INTERNATIONAL CUSTOMERS, IF YOU REFUSE RECEIPT OF YOUR PACKAGE, THE PACKAGE WILL BE RETURNED TO ANTWUA&MENSA AT YOUR EXPENSE. THE EXPENSE INCLUDES SHIPPING COSTS AND ANY DUTY AND TAX THE PACKAGE MAY HAVE INCURRED. THIS AMOUNT WILL BE DEDUCTED FROM THE TOTAL OF THE AMOUNT TO BE REFUNDED.

PACKAGES WILL BE HELD AT CUSTOMS FOR 30 DAYS, AFTER WHICH IT WILL BE DEEMED ABANDONED. CUSTOMERS WHO HAVE ABANDONED A PACKAGE WILL FORFEIT THE RIGHT TO AN EXCHANGE OR REFUND FOR THEIR ORDERS.

ALL INTERNATIONAL ORDERS WILL BE SHIPPED VIA FEDEX /UPS EXPRESS.

ANTWUA&MENSA DOES NOT GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM AND ARE NOT RESPONSIBLE FOR LOST MERCHANDISE. WE SUGGEST USING A SHIPPING METHOD WHICH OFFERS TRACKING AND INSURANCE.

IF YOU RECEIVE YOUR PACKAGE, AND IT IS DAMAGED AND/OR OPENED, PLEASE TAKE A PICTURE OF THE DAMAGE BEFORE CHECKING THE CONTENTS INSIDE. PLEASE SUBMIT A CLAIM VIA THE COURIER USED TO SHIP YOUR ORDER. PLEASE ALSO CONTACT US AT ANTWUAMENSA.COM.

FINAL SALE ITEMS

DURING SALE PERIODS, ALL SALES ARE FINAL. ANTWUA&MENSA RESERVES THE RIGHT TO EXTEND, MODIFY, OR DISCONTINUE MARKDOWNS AT ANYTIME WITHOUT NOTICE.

IF ANTWUA&MENSA MARKS DOWN THE PRICE OF AN ITEM YOU HAVE ALREADY PURCHASED, WITHIN 10 DAYS,WE WILL ADJUST THE SALE PRICE AT YOUR REQUEST.

ANTWUA&MENSA DOES NOT PARTICIPATE IN PRICE MATCHING WITH OTHER RETAILERS.

RETURNS / EXCHANGES

ANTWUA&MENSA OFFERS COMPLIMENTARY RETURN SHIPPING TO THE UNITED STATES AND CANADA.

ANTWUA&MENSA CURRENTLY ALLOWS RETURNS AND EXCHANGES WITHIN 14 DAYS OF THE ORDER DELIVERY DATE. ALL RETURNED ITEMS MUST BE UNWORN, UNDAMAGED,UNWASHED AND FREE OF ODOURS, WITH ALL ORIGINAL TAGS ATTACHED. THE ORIGINAL INVOICE MUST BE INCLUDED WITH ANY RETURN. FAILURE TO DO SO CAN DELAY THE PROCESSING OF YOUR RETURN.

EXCHANGES CAN BE MADE FOR A DIFFERENT SIZE OR COLOR OF THE ORIGINAL STYLE ORDERED, DEPENDING ON PRODUCT AVAILABILITY. IF YOU WOULD LIKE TO EXCHANGE YOUR ITEM FOR A DIFFERENT STYLE, PLEASE RETURN YOUR ITEM FOR A REFUND AND PLACE A NEW ORDER FOR THE PREFERRED STYLE. UP TO ONE EXCHANGE SHIPMENT WILL BE PAID BY ANTWUA&MENSA.

RETURNS ARE PROCESSED WITHIN 3-5 BUSINESS DAYS OF ARRIVING AT OUR FACILITY. THIS PERIOD MAY BE LONGER DURING PEAK PERIODS. DEPENDING ON YOUR PAYMENT PROVIDER, IT CAN TAKE UP TO 5-10 BUSINESS DAYS FOR THE REFUNDED AMOUNT TO APPEAR ON YOUR BANK STATEMENT.

IF ANTUWA&MENSA DETERMINES THAT ANY PRODUCTS ARE NOT IN ORIGINAL CONDITION, A REFUND OR EXCHANGE WILL NOT BE GRANTED AND THE ITEMS WILL BE RETURNED TO YOU.

INTERNATIONAL RETURNS & EXCHANGES

ANTWUA&MENSA OFFERS INTERNATIONAL RETURNS AT THE CUSTOMER'S EXPENSE.

INTERNATIONAL ORDERS ARE NOT ELIGIBLE FOR EXCHANGE. IF YOU WOULD LIKE TO EXCHANGE YOUR ITEM FOR A DIFFERENT SIZE, PLEASE RETURN YOUR ITEM FOR A REFUND AND PLACE A NEW ORDER.

ANTWUA&MENSA CURRENTLY ALLOWS THE CUSTOMER TO INITIATE A RETURN WITHIN 14 DAYS OF THE ORDER DELIVERY DATE. ALL RETURNED ITEMS MUST BE UNWORN, UNDAMAGED, UNWASHED AND FREE OF ODOURS, WITH ALL ORIGINAL TAGS ATTACHED. THE ORIGINAL INVOICE MUST BE INCLUDED WITH ANY RETURN. FAILURE TO DO SO CAN DELAY THE PROCESSING OF YOUR RETURN.

RETURNS ARE PROCESSED WITHIN 3-5 BUSINESS DAYS OF ARRIVING AT OUR FACILITY. A FULL REFUND WILL BE ISSUED UPON THE ARRIVAL AND INSPECTION OF YOUR RETURN. DEPENDING ON YOUR PAYMENT PROVIDER, IT CAN TAKE UP TO 5-10 BUSINESS DAYS FOR THE REFUNDED AMOUNT TO APPEAR ON YOUR BANK STATEMENT.

IF ANTWUA&MENSA DETERMINES THAT ANY PRODUCTS ARE NOT IN ORIGINAL CONDITION, A REFUND OR EXCHANGE WILL NOT BE GRANTED AND THE ITEMS WILL BE RETURNED TO YOU.

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

WHEN YOU PURCHASE SOMETHING FROM OUR STORE, AS PART OF THE BUYING AND SELLING PROCESS, WE COLLECT THE PERSONAL INFORMATION YOU GIVE US SUCH AS YOUR NAME, ADDRESS AND EMAIL ADDRESS. WHEN YOU BROWSE OUR STORE, WE ALSO AUTOMATICALLY RECEIVE YOUR COMPUTER’S INTERNET PROTOCOL (IP) ADDRESS IN ORDER TO PROVIDE US WITH INFORMATION THAT HELPS US LEARN ABOUT YOUR BROWSER AND OPERATING SYSTEM. EMAIL MARKETING (IF APPLICABLE): WITH YOUR PERMISSION, WE MAY SEND YOU EMAILS ABOUT OUR STORE, UPCOMING SALES AND EVENTS, NEW PRODUCTS AND OTHER UPDATES.

SECTION 2 - CONSENT

HOW DO YOU GET MY CONSENT? WHEN YOU PROVIDE US WITH PERSONAL INFORMATION TO COMPLETE A TRANSACTION, VERIFY YOUR CREDIT CARD, PLACE AN ORDER, ARRANGE FOR A DELIVERY OR RETURN A PURCHASE, WE IMPLY THAT YOU CONSENT TO OUR COLLECTING IT AND USING IT FOR THAT SPECIFIC REASON ONLY. IF WE ASK FOR YOUR PERSONAL INFORMATION FOR A SECONDARY REASON, LIKE MARKETING, WE WILL EITHER ASK YOU DIRECTLY FOR YOUR EXPRESSED CONSENT, OR PROVIDE YOU WITH AN OPPORTUNITY TO SAY NO.

HOW DO I WITHDRAW MY CONSENT? IF AFTER YOU OPT-IN, YOU CHANGE YOUR MIND, YOU MAY WITHDRAW YOUR CONSENT FOR US TO CONTACT YOU, FOR THE CONTINUED COLLECTION, USE OR DISCLOSURE OF YOUR INFORMATION, AT ANYTIME, BY CONTACTING US.

SECTION 3 - DISCLOSURE

WE MAY DISCLOSE YOUR PERSONAL INFORMATION IF WE ARE REQUIRED BY LAW TO DO SO OR IF YOU VIOLATE OUR TERMS OF SERVICE.

SECTION 4 - SHOPIFY

OUR STORE IS HOSTED ON SHOPIFY INC. THEY PROVIDE US WITH THE ONLINE E-COMMERCE PLATFORM THAT ALLOWS US TO SELL OUR PRODUCTS AND SERVICES TO YOU.YOUR DATA IS STORED THROUGH SHOPIFY’S DATA STORAGE, DATABASES AND THE GENERAL SHOPIFY APPLICATION.THEY STORE YOUR DATA ON A SECURE SERVER BEHIND A FIREWALL.PAYMENT: IF YOU CHOOSE A DIRECT PAYMENT GATEWAY TO COMPLETE YOUR PURCHASE, THEN SHOPIFY STORES YOUR CREDIT CARD DATA. IT IS ENCRYPTED THROUGH THE PAYMENT CARD INDUSTRY DATA SECURITY STANDARD (PCI-DSS). YOUR PURCHASE TRANSACTION DATA IS STORED ONLY AS LONG AS IS NECESSARY TO COMPLETE YOUR PURCHASE TRANSACTION. AFTER THAT IS COMPLETE, YOUR PURCHASE TRANSACTION INFORMATION IS DELETED. ALL DIRECT PAYMENT GATEWAYS ADHERE TO THE STANDARDS SET BY PCI-DSS AS MANAGED BY THE PCI SECURITY STANDARDS COUNCIL, WHICH IS A JOINT EFFORT OF BRANDS LIKE VISA, MASTERCARD, AMERICAN EXPRESS AND DISCOVER. PCI-DSS REQUIREMENTS HELP ENSURE THE SECURE HANDLING OF CREDIT CARD INFORMATION BY OUR STORE AND ITS SERVICE PROVIDERS. FOR MORE INSIGHT, YOU MAY ALSO WANT TO READ SHOPIFY’S TERMS OF SERVICE HERE OR PRIVACY STATEMENT HERE.

SECTION 5 - THIRD-PARTY SERVICES

IN GENERAL,THE THIRD-PARTY PROVIDERS USED BY US WILL ONLY COLLECT, USE AND DISCLOSE YOUR INFORMATION TO THE EXTENT NECESSARY TO ALLOW THEM TO PERFORM THE SERVICES THEY PROVIDE TO US. HOWEVER, CERTAIN THIRD-PARTY SERVICE PROVIDERS, SUCH AS PAYMENT GATEWAYS AND OTHER PAYMENT TRANSACTION PROCESSORS, HAVE THEIR OWN PRIVACY POLICIES IN RESPECT TO THE INFORMATION WE ARE REQUIRED TO PROVIDE TO THEM FOR YOUR PURCHASE-RELATED TRANSACTIONS. FOR THESE PROVIDERS, WE RECOMMEND THAT YOU READ THEIR PRIVACY POLICIES SO YOU CAN UNDERSTAND THE MANNER IN WHICH YOUR PERSONAL INFORMATION WILL BE HANDLED BY THESE PROVIDERS. IN PARTICULAR, REMEMBER THAT CERTAIN PROVIDERS MAY BE LOCATED IN OR HAVE FACILITIES THAT ARE LOCATED A DIFFERENT JURISDICTION THAN EITHER YOU OR US. SO IF YOU ELECT TO PROCEED WITH A TRANSACTION THAT INVOLVES THE SERVICES OF A THIRD-PARTY SERVICE PROVIDER, THEN YOUR INFORMATION MAY BECOME SUBJECT TO THE LAWS OF THE JURISDICTION(S) IN WHICH THAT SERVICE PROVIDER OR ITS FACILITIES ARE LOCATED. AS AN EXAMPLE, IF YOU ARE LOCATED IN CANADA AND YOUR TRANSACTION IS PROCESSED BY A PAYMENT GATEWAY LOCATED IN THE UNITED STATES, THEN YOUR PERSONAL INFORMATION USED IN COMPLETING THAT TRANSACTION MAY BE SUBJECT TO DISCLOSURE UNDER UNITED STATES LEGISLATION, INCLUDING THE PATRIOT ACT. ONCE YOU LEAVE OUR STORE’S WEBSITE OR ARE REDIRECTED TO A THIRD-PARTY WEBSITE OR APPLICATION, YOU ARE NO LONGER GOVERNED BY THIS PRIVACY POLICY OR OUR WEBSITE’S TERMS OF SERVICE. LINKS WHEN YOU CLICK ON LINKS ON OUR STORE, THEY MAY DIRECT YOU AWAY FROM OUR SITE. WE ARE NOT RESPONSIBLE FOR THE PRIVACY PRACTICES OF OTHER SITES AND ENCOURAGE YOU TO READ THEIR PRIVACY STATEMENTS.

SECTION 6 - SECURITY

TO PROTECT YOUR PERSONAL INFORMATION, WE TAKE REASONABLE PRECAUTIONS AND FOLLOW INDUSTRY BEST PRACTICES TO MAKE SURE IT IS NOT INAPPROPRIATELY LOST, MISUSED, ACCESSED, DISCLOSED, ALTERED OR DESTROYED. IF YOU PROVIDE US WITH YOUR CREDIT CARD INFORMATION, THE INFORMATION IS ENCRYPTED USING SECURE SOCKET LAYER TECHNOLOGY (SSL) AND STORED WITH A AES-256 ENCRYPTION. ALTHOUGH NO METHOD OF TRANSMISSION OVER THE INTERNET OR ELECTRONIC STORAGE IS 100% SECURE, WE FOLLOW ALL PCI-DSS REQUIREMENTS AND IMPLEMENT ADDITIONAL GENERALLY ACCEPTED INDUSTRY STANDARDS.

SECTION 7 - COOKIES

HERE IS A LIST OF COOKIES THAT WE USE. WE’VE LISTED THEM HERE SO YOU THAT YOU CAN CHOOSE IF YOU WANT TO OPT-OUT OF COOKIES OR NOT. _SESSION_ID, UNIQUE TOKEN, SESSIONAL, ALLOWS SHOPIFY TO STORE INFORMATION ABOUT YOUR SESSION (REFERRER, LANDING PAGE, ETC). _SHOPIFY_VISIT, NO DATA HELD, PERSISTENT FOR 30 MINUTES FROM THE LAST VISIT, USED BY OUR WEBSITE PROVIDER’S INTERNAL STATS TRACKER TO RECORD THE NUMBER OF VISITS _SHOPIFY_UNIQ, NO DATA HELD, EXPIRES MIDNIGHT (RELATIVE TO THE VISITOR) OF THE NEXT DAY, COUNTS THE NUMBER OF VISITS TO A STORE BY A SINGLE

CUSTOMER. CART, UNIQUE TOKEN, PERSISTENT FOR 2 WEEKS, STORES INFORMATION ABOUT THE CONTENTS OF YOUR CART. _SECURE_SESSION_ID, UNIQUE TOKEN, SESSIONAL STOREFRONT_DIGEST, UNIQUE TOKEN, INDEFINITE IF THE SHOP HAS A PASSWORD, THIS IS USED TO DETERMINE IF THE CURRENT VISITOR HAS ACCESS.

SECTION 8 - AGE OF CONSENT

BY USING THIS SITE, YOU REPRESENT THAT YOU ARE AT LEAST THE AGE OF MAJORITY IN YOUR STATE OR PROVINCE OF RESIDENCE, OR THAT YOU ARE THE AGE OF MAJORITY IN YOUR STATE OR PROVINCE OF RESIDENCE AND YOU HAVE GIVEN US YOUR CONSENT TO ALLOW ANY OF YOUR MINOR DEPENDENTS TO USE THIS SITE.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

WE RESERVE THE RIGHT TO MODIFY THIS PRIVACY POLICY AT ANY TIME, SO PLEASE REVIEW IT FREQUENTLY. CHANGES AND CLARIFICATIONS WILL TAKE EFFECT IMMEDIATELY UPON THEIR POSTING ON THE WEBSITE. IF WE MAKE MATERIAL CHANGES TO THIS POLICY, WE WILL NOTIFY YOU HERE THAT IT HAS BEEN UPDATED, SO THAT YOU ARE AWARE OF WHAT INFORMATION WE COLLECT, HOW WE USE IT, AND UNDER WHAT CIRCUMSTANCES, IF ANY, WE USE AND/OR DISCLOSE IT.